In today’s fast-paced organizational settings, technical skills alone are no longer enough. The ability to communicate with empathy, engage in active listening, and regulate emotions have become strategic advantages for both leaders and teams. In this context, emotional intelligence has emerged as an essential soft skill for strengthening communication in the corporate world.

Popularized by psychologist Daniel Goleman, the concept refers to the ability to recognize, understand, and manage one’s own emotions—as well as those of others—with balance and maturity. Within organizations, this translates into building healthier relationships, reducing communication noise, and fostering a more collaborative culture.

In practice, emotional intelligence supports deeper listening, clearer and more assertive communication, and a more empathetic approach in moments of conflict or high pressure. Leaders who excel in this area are better equipped to engage their teams, deliver feedback constructively, and mediate sensitive situations with care.

Integrating emotional intelligence into the workplace also leads to gains in productivity and organizational climate. When emotional awareness is present in communication flows, there is less rework, reduced tension, and greater synergy among teams.

Here are some ways to apply emotional intelligence at work:

• Encourage active listening in meetings and daily interactions
• Develop a feedback culture grounded in empathetic dialogue
• Promote training focused on soft skills and non-violent communication
• Acknowledge and respect different communication styles
• Create safe spaces where people can express themselves without fear of judgment

Fostering this type of culture is a crucial step toward making internal communication more human-centered and aligned with the complex challenges of today’s workplace.